PROGRAM TITLE
Effective Conflict Management
DURATION
5 (five) days
DATES
- 06 – 10 July 2025
- 23 – 27 November 2025
VENUE
Novotel Deira City Centre Dubai, UAE or similar
PROGRAM OBJECTIVES
After attending participants will be better able to manage disagreements and conflicts.
PROGRAM CONTENT
- The 5 W&H of conflict
- The concept of effective conflict Management
- The sources, types and stages of conflict
- Setting conflict resolution objectives
- External and internal situation analyses
- Pinpointing Key Success Factors and SWOT
- Choosing the right conflict resolution strategies and tactics
- Creating the groundwork for conflict resolutions
- How to effectively implement the chosen conflict resolution strategy and tactics
- How to effective utilized written-, verbal- and non-verbal communication in negotiating conflict resolutions
- Post conflict resolutions
LEARNING METHODOLOGY
A proper mix of short lectures, Q&A, discussions, individual & groups exercises and cases.
RECOMMENDED PARTICIPANTS
This program on Effective Conflict Management is ideally suited for professionals who play a key role in managing or resolving conflicts within organizations or teams. Recommended participants include:
- Managers and Team Leaders who oversee teams and are responsible for maintaining harmonious working relationships.
- HR Professionals involved in employee relations and who handle interpersonal conflicts and disciplinary actions.
- Project Managers who must navigate conflicts within cross-functional teams and stakeholders.
- Supervisors and Coordinators responsible for addressing day-to-day disputes among staff or departments.
- Customer Service Managers handling escalations or grievances from clients and managing conflict resolution with customers.
- Middle and Senior-Level Executives who need to create and sustain a collaborative environment across departments.
- Sales and Account Managers who frequently engage in negotiations and conflict resolution with clients or partners.
COURSE FEE
- US$ 3750.- per person, net into our account
- Including a certificate, refreshments, lunch, stationery and writing instruments
Registration closing date : 5 (five) weeks prior to the commencement date of the program.
If you wish to enrol to this program, kindly complete and submit the form below.